Sales Policy

1. Introduction

Welcome to Tagtopic. Our Sales Policy outlines the terms and conditions for purchasing products from our website. By placing an order, you agree to the terms stated in this policy.

2. Product Availability

  • Stock Levels: All products are subject to availability. We strive to keep our inventory updated, but there may be instances where products are out of stock.
  • Substitutions: If a product is unavailable, we may offer a substitute of equal or higher value. You will have the option to accept or decline the substitution.

3. Pricing

  • Accuracy: We aim to ensure all prices listed on our website are accurate. However, errors may occur. In such cases, we will notify you and offer the option to cancel the order or proceed at the correct price.
  • Changes: Prices are subject to change without prior notice. The price charged will be the price at the time of order placement.

4. Orders

  • Order Confirmation: After placing an order, you will receive a confirmation email. This confirms receipt of your order but does not guarantee acceptance.
  • Acceptance: Orders are only accepted once they have been dispatched. We reserve the right to cancel any order for any reason, including but not limited to product availability and pricing errors.

5. Payment

  • Methods: We accept various payment methods listed on our website, including credit/debit cards and electronic payments.
  • Processing: Payments are processed securely. Full payment is required before order dispatch.

6. Shipping

  • Delivery Times: Estimated delivery times are provided at checkout. While we strive to meet these estimates, delivery times are not guaranteed.
  • Shipping Fees: Shipping costs are calculated based on the delivery address and order weight. These fees will be displayed at checkout.
  • International Shipping: Customs duties and taxes for international orders are the responsibility of the customer.

7. Returns and Refunds

  • Eligibility: Products can be returned within 14 days of receipt if they are in their original condition and packaging.
  • Process: To initiate a return, contact us at [email protected]. Once approved, return the product to the provided address.
  • Refunds: Refunds will be processed within 7-10 business days of receiving the returned product. Shipping fees are non-refundable.

8. Damaged or Defective Products

  • Reporting: If you receive a damaged or defective product, contact us within 48 hours of delivery with photos and details of the issue.
  • Resolution: We will offer a replacement, exchange, or refund based on the situation.

9. Customer Service

  • Support: For any inquiries or assistance, please contact our customer service team at [email protected]. We aim to respond within 24 hours.

10. Privacy and Security

  • Data Protection: We are committed to protecting your personal information. Please review our Privacy Policy for details on how we handle your data.
  • Secure Transactions: All transactions on our website are secured with SSL encryption.

11. Governing Law

This Sales Policy is governed by and construed in accordance with the laws of Vietnam. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of Vietnam.

If you have any questions or need further assistance, please feel free to contact us.

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